Returns & Refunds Policy
At DHEET Wears, every order is made and fulfilled with care through our fulfilment partner. Many of our products are made specifically for each order.
1. Report damaged, defective or incorrect items within 7 days
If you receive a damaged, defective, misprinted or incorrect product, or a product with a verified manufacturing issue or a material difference from its stated size specifications, contact us at info@dheetwears.com within 7 days of delivery.
To help us review your claim, please provide:
- Your order number.
- Clear photographs of the complete product.
- Clear photographs or video showing the defect or issue.
- A photograph of the product barcode or UID label, if attached.
- Photographs of the packaging and shipping label, where relevant.
- An unboxing video for damaged, tampered, missing or incorrect shipments, if available.
An unboxing video is helpful where available, but it is not mandatory to contact us or request a review.
2. Replacements and refunds for eligible issues
After we verify an eligible issue, we will offer an appropriate replacement or refund at no additional cost, depending on the issue and availability. If a suitable replacement is unavailable, a refund may be arranged.
You generally do not need to send a defective product back unless we specifically request it. Where a return is required for a verified eligible claim, we will provide instructions and arrange the return without charging you return shipping.
3. Returns and exchanges not normally accepted
Because our products are produced specifically for each order, we generally cannot accept returns or exchanges for:
- Change of mind.
- Incorrect size selected by the customer.
- Preference for a different colour or design.
- Minor colour differences caused by screen or display settings.
- Incorrect shipping details provided at checkout, where the supplied product is otherwise correct.
We do not offer general size or colour exchanges. Please review the product-specific sizing information before placing your order. If a garment materially differs from its stated size specifications, it may qualify as a defective product under Section 1.
4. Damaged parcels and delivery failures
If a package appears visibly damaged or tampered with at delivery, please refuse delivery where possible and contact us promptly with photos or video. If you accept the package and discover an eligible issue, the 7-day reporting window above applies.
If an order cannot be delivered and is returned to origin, re-shipping may be possible depending on the circumstances and may involve an additional charge. Initial delivery remains free, including for Cash on Delivery (COD) orders, as stated in our Shipping Policy.
5. Refund processing and timelines
We will notify you after reviewing the submitted evidence and advise whether your claim has been approved. Approved refunds are processed within 10 business days of approval.
For prepaid orders, refunds are sent to the original payment method. For COD orders, our support team will confirm a suitable refund method with you. Your bank or payment provider may take additional time to credit the funds after processing.
If more than 15 business days have passed since refund approval and you have not received the funds, please contact info@dheetwears.com.
6. Contact us
For return, replacement or refund queries, email info@dheetwears.com and include your order number.
DHEET Wears
Operated by XYZ Learning Private Limited
Email: info@dheetwears.com
Website: dheetwears.com
This policy does not limit any consumer rights that cannot be excluded under applicable law.